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Subcontract Summary Grid

D
Freshman I

My subcontracts grid, showing all records, shows incorrect Subcontract totals for many of the subcontracts.  When you click into the subcontract it shows the correct value.  

 

 

 

Best answer by Heidi Dempsey

@dutchiekidd  Please try to recalculate project balances.  If that does not fix this, please enter a support case so we can look at the data.

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    Heidi Dempsey
    Community Manager
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    • Heidi Dempsey
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    • May 17, 2024

    @dutchiekidd  Please try to recalculate project balances.  If that does not fix this, please enter a support case so we can look at the data.

    Chris Hackett
    D
    2 people like this
    • Chris Hackett
      Chris Hackett
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      dutchiekidd
    D
    Freshman I
    • dutchiekidd
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    • Freshman I
    • 3 replies
    • May 17, 2024

    I am not able to figure out how to enter a support ticket.  It looks like there is supposed to be a support tab but i don’t seem to have access to it.  We have just started and our consultant did not show us how to contact support.

    Heidi Dempsey
    Community Manager
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    • Heidi Dempsey
    • Community Manager
    • 271 replies
    • May 17, 2024

    @dutchiekidd  Try again and see if you see open a new case.

    D
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      dutchiekidd
    D
    Freshman I
    • dutchiekidd
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    • Freshman I
    • 3 replies
    • May 17, 2024

    No, i do not have a menu option for Support.  Is it because we don’t have a “from” email configured yet?

    iqraharrison
    Captain II
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    • iqraharrison
    • Captain II
    • 562 replies
    • May 20, 2024

    @dutchiekidd are you trying to do this through your acumatica instance or in the customer portal? 

    Iqra ~ If a member helped you, please *Like* their post. If a member provided an answer to your question, please mark it as *Best Answer*. Proud Acumatica MVP (2024, 2025) - See my journey here: https://community.acumatica.com/community-site-discussions-150/iqra-harrison-acumatica-mvp-2025-28977
    Chris Hackett
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