Hi, I’m wondering why I’m getting an saying SO Error: The document is out of the balance in the Bills and Adjustments screen. I’m not sure on what to do to fix this error.
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SO Error: The document is out of the balance for Build 23.113.0042
Best answer by Laura02
Hello,
I see an AP bill whose total in the header is $5000. I see only one line on the AP bill and the total of the one line is $3000. The document looks out of balance to me- message looks correct.
Please tell us in more detail what happened.
- How did you create this out of balance document?
- What button or action was clicked right before error appeared? (Link Line?)
- What is your version of Acumatica?
4. Did this process and screen work before, and today it does not work?
5. If it once worked and now does not, what changed since it worked?
6. Is the screen customized?
Thank you.
Laura
+19Hello,
I see an AP bill whose total in the header is $5000. I see only one line on the AP bill and the total of the one line is $3000. The document looks out of balance to me- message looks correct.
Please tell us in more detail what happened.
- How did you create this out of balance document?
- What button or action was clicked right before error appeared? (Link Line?)
- What is your version of Acumatica?
4. Did this process and screen work before, and today it does not work?
5. If it once worked and now does not, what changed since it worked?
6. Is the screen customized?
Thank you.
Laura
Laura ~ Klear Systems, Inc. Irvine, CA. ~ Click my logo to Follow me ~
1 person likes this
Hi, I didn’t create this document, but a QA person did, and they say they keep running into the same issue. Once the Release button is clicked on, we get the error also the build number is 23.113.0042. The screen has been customized somewhat heavily. I tested it without it published and the problem is coming from the customized package thanks for the help!
Hi, I went back to the purchase orders purchase receipts screens to create a new Bills and Adjustments record. Once I released the payment on the Bills and Adjustments screen the error I had went away.
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