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Can't Clock Out - Cant Add Data into AMClockTran DAC

S
Freshman I

We are trying to hunt down an issue that pops up with a user being unable to clock out.  When you go to clock entry, find the production order, and the user it returns the current clocked in step.  When you click clock out it spins for a sec and doesnt nothing.  When you go to trace it says Cant add data into AmClockTranDac.  However, if the user puts in a qty of 1, it will work.  This seems to happen most frequently to this one user.  I have looked at her employee record and user rights and they are similar to other users in the team.  Any thoughts?

Best answer by Debbie Baldwin

@smyss  - please log a support case if you have not done so already. I believe they will need to look at your trace data. thanks!!

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    Debbie Baldwin
    Acumatica Moderator
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    • Debbie Baldwin
    • Acumatica Product Manager
    • 482 replies
    • Answer
    • October 23, 2023

    @smyss  - please log a support case if you have not done so already. I believe they will need to look at your trace data. thanks!!

    Debbie Baldwin
    Chris Hackett
    1 person likes this
    • Chris Hackett
      Chris Hackett
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    Jr Varsity II
    • EMADSSWK66
    • Jr Varsity II
    • 12 replies
    • October 23, 2023

    @smyss  - from personal experience, Multiple Clock Entry screen seems to function smoothly. I had challenges with Clock Entry screen too that needed to be resolved by Support. 

    Chris Hackett
    1 person likes this
    • Chris Hackett
      Chris Hackett

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