@bzelinski can you try to select “calculate” from the drop down list on the process payroll documents? i’ve noticed that sometimes it just shows up there.

please advise on the outcome!

thanks!

@bzelinski also, could you share a picture of the paycheck? you can blur out the name amount other sensitive info

thanks!

Hi @iqraharrison48 

Yes, I can calculate the “special” paycheck:

@bzelinski  i would calculate it and then try to see if it shows up on the create payroll payment screen.  it looks like it needs to be calculated based off the status.  that would explain why it’s not showing up on the create payment screen.  did you already calculate it once before? 

@iqraharrison48 Yes, I’ve calculated it, but it will not show up on the “create payroll payment screen”. That is my biggest issue.

@bzelinski are the payment method and cash accounts correct on the create payroll payment screen? it won’t show up until the paycheck is in the “pending payment” status.

if that doesn’t work, there may be a bigger issue happening in the background as i was not able to replicate this same issue in my local environment.  i would recommend creating a support ticket and provide credentials so that support can log in and take a look!

@iqraharrison48 

Thanks for trying. The status remains “Open” in the “Not Paid” category. Yes, the payment method and cash accounts are correct. I just can’t get it to “Pending Payment”.

@bzelinski one more thing, i went through my local environment to see if i had any checks in the “open” status and i couldn’t even find out details on what that status means from the help icon: 

definitely worth putting a ticket in with acumatica! good luck!

Good Morning @iqraharrison48,

Thanks for your effort to help with this one. Just to let you know, the Acumatica support team did an awesome job and got back to me very quickly. The solution was so simple, and I should have noticed it, but needed another set of eyes.

Problem: The regular deductions on the employee paycheck were coming in automatically and ended up being bigger than the paycheck amount. Because of this, the net pay was $0.00. That was the reason we were not able to “Create Payroll Payment”. 

Solution: We deactivated the deductions for this special paycheck, and then we were able to process it and create the payment.

Happy New Year!