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Insurance

  • 3 February 2022
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Userlevel 1

Everyone just locked in their health insurance and when we try to run payroll the new deductions aren't calculating. Does anyone know why?

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Best answer by mikedavidson07 15 February 2022, 16:32

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Userlevel 3

Sorry for the late reply as you may have this resolved.  Basic troubleshooting:

  1. Preferences, Check the Deduction/Benefit code and ensure it is active.
  2. Employee Payroll Settings, Deductions/Benefits tab, Make sure the Deduction/Benefit code is assigned to the employee.
  3. Employee Payroll Settings, Deductions/Benefits tab, Make sure the assigned code is active, there is a deduction amount or percent and has a valid start date.
  4. Other possible reasons due to configuration settings, Issues with the Deduction Max Frequency, Contribution Max, Sequence, Start/End date conflicts.

Good luck!

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