Everyone just locked in their health insurance and when we try to run payroll the new deductions aren't calculating. Does anyone know why?
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Sorry for the late reply as you may have this resolved. Basic troubleshooting:
- Preferences, Check the Deduction/Benefit code and ensure it is active.
- Employee Payroll Settings, Deductions/Benefits tab, Make sure the Deduction/Benefit code is assigned to the employee.
- Employee Payroll Settings, Deductions/Benefits tab, Make sure the assigned code is active, there is a deduction amount or percent and has a valid start date.
- Other possible reasons due to configuration settings, Issues with the Deduction Max Frequency, Contribution Max, Sequence, Start/End date conflicts.
Good luck!
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