I tested enabling real-time syncing and ran into an error that I wasn't expecting. The Acumatica Business Event to trigger email confirmations to the customer is no longer working.
Userlevel 7
+12
Hi
Could you please share the Business events on order confirmation emails,
At what stage the emails are set to trigger an email?
There is a Business event configured here for your reference.
Hi
The business event is staged to send the email upon record creation, if the record contains “BC” in the External Reference field.
Thank you!
Userlevel 7
+12
Hi
I just created an email trigger Business event when a order is created, email trigger is based on the Sales order status
Please refer below the XML file
Thank you for the response
Unfortunately, I can’t have it trigger just on a Sales Order as I only want these confirmation emails being sent to orders created by the website orders (BigCommerce). That’s why I have them triggering based off of the external reference containing “BC”
Reply
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.