Skip to main content
Solved

Acumatica 2024 R2 – Snapshot Import Size Limit (12GB) in On-Premise Training Environment


Forum|alt.badge.img+1

Hi all,

We’re working with Acumatica 2024 R2 in an on-premise training environment (non-production), 
specifically using a company database labeled U100 for internal testing and sandboxing purposes.

As part of this testing, we’ve created a new tenant (TEST01) and are 
attempting to import a 12GB snapshot taken from our main tenant. 
The goal is to explore how Acumatica handles large snapshot imports — 
especially for potential future use in proactive backup validation and internal restoration scenarios.

What we've done so far:
Confirmed web.config includes:
<httpRuntime maxRequestLength="2097151" executionTimeout="3600" />
<requestLimits maxAllowedContentLength="12884901888" />

Placed the snapshot directly in:

C:\Program Files\Acumatica ERP\Snapshots\U100\
Attempted import via the Snapshots (SM203520) screen — received:

“The file exceeds the maximal allowed size (1048576 kb)”

Attempted CLI import using PX.CommandLine.exe with:

/method=import /snapshot="..." /tenant=TEST01
Resulted in an exception pointing to:

PX.Web.Customization.utils.PublishOffline.cs:line 436
It appears PX.CommandLine.exe is focused on Customization publishing only, 
and does not support snapshot import functionality — at least not in 2024 R2, based on our testing.

Questions:
Has CLI-based snapshot import functionality been deprecated in 2024 R2?
Is there a new or alternate method/tool for importing snapshots over 2GB in size?
Are there additional hidden settings or registry entries that 
may affect file size validation during import?

Important note: This work is being performed in a training-only 
environment and is not impacting any live company data or production 
tenants. We are aware of support boundaries and are conducting this 
testing strictly within isolated infrastructure.

Any insight or updated guidance from the community 
or Acumatica team would be greatly appreciated!

Thanks in advance,
 

Best answer by wmatthews1877

The approach suggested is working 100%. The one caveat is that once the xml files are extracted into the folder suggested by the article, that there is enough disk space on the drive. Other than that, everything went smoothly. We even were able to extend the drive space while Acumatica was doing it’s thing to make the new company using the snapshot from the cloud. Thank you again for the suggestion.

View original
Did this topic help you find an answer to your question?

9 replies

darylbowman
Captain II
Forum|alt.badge.img+13

Did you increase the max upload file size in File Preferences? This might be a hard limitation.

 

This mechanism works if you have storage access, but only for creating new instances, I believe.


Forum|alt.badge.img+1
  • Author
  • Varsity I
  • 135 replies
  • March 27, 2025

Thank you for your answer, but we are still getting the error: The file exceeds the maximal allowed size (1048576 KB). I’ve put, in the File Preferences, 12000000 for the file size (which is actually 11,356,672KB).


darylbowman
Captain II
Forum|alt.badge.img+13
wmatthews1877 wrote:

The goal is to explore how Acumatica handles large snapshot imports

What is the expected use case for this? If you’re restoring locally, you should be fine. Anything else may be a problem.


Samvel Petrosov
Jr Varsity II
Forum|alt.badge.img+5
wmatthews1877 wrote:

Thank you for your answer, but we are still getting the error: The file exceeds the maximal allowed size (1048576 KB). I’ve put, in the File Preferences, 12000000 for the file size (which is actually 11,356,672KB).

There is an alternative way for snapshot restoration, but it requires additional configuration for any custom fields/tables.

Acumatica Snapshots and their Limitations

This approach works for large snapshots (>1GB).

The custom fields/tables part is supported starting 24R1.


Forum|alt.badge.img+1
  • Author
  • Varsity I
  • 135 replies
  • March 27, 2025

Thanks for the response!

To clarify — this is not just about restoring into a production tenant or pushing data into a cloud or external system. The use case is:

Importing a snapshot of our live tenant into a non-production, on-premise test tenant for internal training, report development and SQL query building. In my case, I do a lot better to see how SQL queries act if I can see how it’s put together, how the joins are linked rather than trying to look at a DAC and piece it together. 

Our goals include:

  • Visualizing real data in a safe place for GI/Report designer prototyping

  • Testing changes to General Inquiries, Report Designer reports and custom SQL queries against realistic data relationships. The test databases such as U100, T100, SalesDemo are fine, but that’s not our data and we have customized scenarios that are in the SAAS tables.

  • Exploring module behavior, dependencies, and performance outside of production

  • Helping team members (especially visual learners like myself) see how Acumatica structures and uses data in our specific environment

We’re not asking Acumatica to support large snapshot import into cloud or multi-tenant shared environments — just the ability to restore real-world data into a sandbox for learning and development purposes.

The challenge we're facing is that the snapshot is 12GB  and despite trying both web and CLI import methods, we’re hitting a hard limit. If there's a best-practice method or tool to enable that in 2024 R2, we’d love to follow it and trying to break the zip file(s) into sections is not practical.

Thanks you.


darylbowman
Captain II
Forum|alt.badge.img+13

I think your only option will be the article that Samvel and I shared.


Forum|alt.badge.img+1
  • Author
  • Varsity I
  • 135 replies
  • March 27, 2025

Hi Samvel Petrosov

Thank you for responding. I was responding to darylbowman’s reply. This may actually work. Thank you for your input. I’ll be happy to let you know how it works out.

Stay safe.


Forum|alt.badge.img+1
  • Author
  • Varsity I
  • 135 replies
  • March 27, 2025

I am in the process of trying that approach now. Thanks to the both of you for this suggestion.


Forum|alt.badge.img+1
  • Author
  • Varsity I
  • 135 replies
  • Answer
  • March 31, 2025

The approach suggested is working 100%. The one caveat is that once the xml files are extracted into the folder suggested by the article, that there is enough disk space on the drive. Other than that, everything went smoothly. We even were able to extend the drive space while Acumatica was doing it’s thing to make the new company using the snapshot from the cloud. Thank you again for the suggestion.


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings