Hello this is the first time that we encountered this kind of error
since the acumatica deployed in to our company
Please help me!
Thank you
Solved
SO error - have Tax Zones other than CUSTVAT
Best answer by Samvel Petrosov
Melvin wrote:
I am not familiar with the details of the configurations of your system and any possible integrations, so please talk your VAR before doing this.
As far as I can tell, the system should let you create an invoice for one of the Tax Zones, and then another invoice for the other Tax Zone. If the Tax Zones were supposed to be the same, then you may have to go to the Shipment, run the Correct Shipment action, correct Tax Zone on the shipment and confirm it again if the Tax Zone is different only on the Shipment. Otherwise, if it is different on the Sales Orders, then you will need to delete the Shipments and correct the Tax Zones on the Sales Orders, process the Shipments and Invoices.
+5Could you please provide more information?
- Is this Invoices (SO303000) page?
- Are you trying to add orders to a record or run Invoice creation from the processing page?
- Have you checked the sales orders to have the same tax zone?
Samvel Petrosov | www.iigservices.com | https://www.linkedin.com/in/samvel-petrosov-096880107/
1 person likes this
Hi Samvel Petrosov.
yes i already checked the sale orders to have the same tax zone with others.
last Saturday my invoice successfully created but now
what do you mean:
- Is this Invoices (SO303000) page?
Thank you.
+5Melvin wrote:
Hi Samvel Petrosov.
yes i already checked the sale orders to have the same tax zone with others.
last Saturday my invoice successfully created but now
what do you mean:
- Is this Invoices (SO303000) page?
Thank you.
Where do you get this message? The screenshot you added to the question doesn’t provide enough information to tell what is going on.
Hi
after I confirmed the shipment and going to Invoice I encountered this problem in the screenshot and couldn't proceed with Invoicing
Thank you
+5Melvin wrote:
Hi
after I confirmed the shipment and going to Invoice I encountered this problem in the screenshot and couldn't proceed with Invoicing
Thank you
Could you please add screenshots of the Tax Zones of the Sales Orders or maybe GI with the Orders and Tax Zones? This message is only supposed to be shown if there are more than 1 tax zone on the orders being invoiced.
Samvel Petrosov | www.iigservices.com | https://www.linkedin.com/in/samvel-petrosov-096880107/
1 person likes this
+5Melvin wrote:
Hi Samvel
Thank you
The Tax Zone on your first screenshot is CUSTVAT but the Tax Zone on the second screenshot is CUSTZER and that is what Acumatica is complaining about. You can’t combine 2 different tax zone transactions into 1 invoice.
Samvel Petrosov | www.iigservices.com | https://www.linkedin.com/in/samvel-petrosov-096880107/
1 person likes this
+5Melvin wrote:
I am not familiar with the details of the configurations of your system and any possible integrations, so please talk your VAR before doing this.
As far as I can tell, the system should let you create an invoice for one of the Tax Zones, and then another invoice for the other Tax Zone. If the Tax Zones were supposed to be the same, then you may have to go to the Shipment, run the Correct Shipment action, correct Tax Zone on the shipment and confirm it again if the Tax Zone is different only on the Shipment. Otherwise, if it is different on the Sales Orders, then you will need to delete the Shipments and correct the Tax Zones on the Sales Orders, process the Shipments and Invoices.
Samvel Petrosov | www.iigservices.com | https://www.linkedin.com/in/samvel-petrosov-096880107/
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