More and more people we cold call want to communicate thru text messaging.
Is there a known 3rd party solution/integration that give us the ability to create and respond to text thru the Acumatica platform?
More and more people we cold call want to communicate thru text messaging.
Is there a known 3rd party solution/integration that give us the ability to create and respond to text thru the Acumatica platform?
Best answer by rosenjon
I think the route with no coding involves something like this: https://www.clicksend.com/us/sms/email-to-sms/
If you want to go the code customization route, then I would recommend creating an extension library that uses Pipedream to communicate with Telnyx for sending and receiving SMS. I haven’t done this using Acumatica, but I have done it using other systems and it works very well (you could use Twilio also, but I prefer Telnyx).
https://telnyx.com/products/programmable-sms
https://pipedream.com/
I think it would be a relatively straightforward customization using these tools. You can use Pipedream to receive webhooks from Telnyx SMS, and then send the data to the Acumatica API using REST. Similarly, replies to the customer can go through an Acumatica webhook to send an SMS to the customer with Pipedream/Telnyx (this might be useful: https://www.acumatica.com/media/2020/07/2020-Virtual-DevCon-Push-Notifications-Webhooks-Final.pdf).
Telnyx also allows you to do other fancy stuff like call your end user and read their text message to them (IVR APIs). We use this for an emergency alert system and its pretty cool.
This is definitely doable, but absent tying into the Acumatica email correspondence functionality, I think it’s going to require some coding.
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