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We are setting up a client with eSign that uses Adobe Sign in 2023 R1 Construction Edition, The credentials connect fine in Acumatica and when trying to click “send” with a document from Acumatica it errors out with a red box but no error message.  I have successfully setup Docusign in the past and it is a bit different but worked fine.  I think the problem is redirect URL, but I copied it directly from the documentation with the prefix of the client instance, but I may be missing something here. 

Here is the connection, so this part is working:

 

Error message when clicking the “ESIGN” button in the middle of the screen:

Redirect URL Format:

 

One more detail, here is the error messages in the Trace

 

 

@robgriffin00 for the API URL under eSign Accounts screen, please try using: https://secure.na2.adobesign.com/. Let me know if that works or if you are receiving the same error.

Hi Omar, 

Thank you for the reply.  That part that I was thinking might be the problem was the redirect URL. The redirect URL as it is documented in the documentation is correct. The actual issue that I was experiencing and was confirmed by Adobe while on a conference call with Adobe and the customer was my permissions for testing were not correct in Adobe.  As soon as this was corrected it worked as designed. One item going forward to be aware of is that on the Adobe site there are a lot of layers of permissions and items to be aware of.  The Adobe team was super helpful in resolving our issue.

Thanks!

 

@Omar Ghazi If you have a multi-tenant instance, do you have to include the tenant name in the redirect URI when you’re setting it up in Adobe?  If yes, what is the format?

@meganfriesen37 the redirect URI is per domain as opposed to per tenant when you are setting up eSign. https://>full URL of your Acumatica ERP site]/Pages/ES/ESign.aspx (for example, https://mysite.com/Pages/ES/ESign.aspx).

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