We are setting up a client with eSign that uses Adobe Sign in 2023 R1 Construction Edition, The credentials connect fine in Acumatica and when trying to click “send” with a document from Acumatica it errors out with a red box but no error message. I have successfully setup Docusign in the past and it is a bit different but worked fine. I think the problem is redirect URL, but I copied it directly from the documentation with the prefix of the client instance, but I may be missing something here.
Here is the connection, so this part is working:
![](https://uploads-us-west-2.insided.com/acumatica-en/attachment/cf3b9efd-b315-4798-a375-1377f82c05bb.png)
Error message when clicking the “ESIGN” button in the middle of the screen:
![](https://uploads-us-west-2.insided.com/acumatica-en/attachment/2abca1fd-011b-41e9-a961-4414e48e9c40.png)
Redirect URL Format:
![](https://uploads-us-west-2.insided.com/acumatica-en/attachment/d4fb0742-32d4-4aa4-86dd-da2efa885d5e.png)