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Docusign/E-Sign Sync Error -

  • Dec 17, 2021 6:54 PM UTC
  • 5 replies
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Semi-Pro I
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Hello,

 

I have connected Docusign with Acumatica (am able to send document in Acumatica and request signature), however I am receiving an error when I attempt to process the eSign Sync (once the signature has been completed in Docusign). I receive the following error message when syncing:

 

Error: Inserting ‘Activity’ record raised at least one error. ‘Owner’ cannot be empty.

 

When I examine the file in ‘File Maintenance”, the eSign Owner box is clearly identified:

 

Not sure why I am receiving this error! Any help would be appreciated.

 

Thanks.

5 replies

Dmitrii Naumov
Community Manager
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I’m not sure if that’s the root cause, but have you checked the version of the esign customization package? Please make sure the version of Acumatica and the customization package matches each other

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Semi-Pro I
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  • jwarren
  • Author
  • Semi-Pro I
  • Dec 17, 2021 7:09 PM UTC

My version of Acumatica is Acumatica 2021 R2, but the eSign customization package I am using is eSign integration 2021 R1.

I’ve read on this thread that 2021 R1 package will work with Acumatica 2021 R2.

 

 

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Dmitrii Naumov
Community Manager
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Ok, makes sense. There should not be significant differences between the 2021R1 and 2021R2. 

Are you sure you have that user created in the system?

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    Semi-Pro I
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    • jwarren
    • Author
    • Semi-Pro I
    • Dec 17, 2021 7:42 PM UTC

    The user is created in the system, linked to the employee, and linked to the Docusign account in eSign Accounts.

     

    The only thing I can think to point out would be the in the “File Maintenance” screenshot, it indicates ‘Created by: Admin Admin’, which is a different user than the eSign Owner.

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      Chris Hackett
      Community Manager
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      • Chris Hackett
      • Acumatica Community Manager
      • Jan 25, 2022 10:31 PM UTC

      Hi @jwarren were you able to figure this out? Thanks!

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