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Error importing customers

  • November 15, 2022
  • 5 replies
  • 601 views
R
Freshman I

I’m having trouble importing a group of new customers to Acumatica.  I’ve created a Data Provider for my Excel document with my customer info in it.  I’ve created an Import Scenario to import the data.  When I go to run the Import by Scenario (testing out running just the first 2 records) I get the error “2 items have not been processed successfully. View name: BAccount.”

I’m at my wits end here and I’m sure there’s just something small I haven’t checked.  Can someone help me?  Here’s a screenshot of my error:

I’m also attaching an .XML copy of my Import Scenario.

 

Best answer by Manikanta Dhulipudi

Hi @rvaughn68 

 

Customer save mapping is missing in Import scenario

After updating above mapping able to process the customer import

Attaching modified Import scenario for reference

1 Attachments

    5 replies

    Manikanta Dhulipudi
    Captain II
    Forum|alt.badge.img+15

    Hi @rvaughn68 

     

    Customer save mapping is missing in Import scenario

    After updating above mapping able to process the customer import

    Attaching modified Import scenario for reference

    1 Attachments
    Acumatica Functional Consultant & Customer Experience Supervisor
    Kandy Beatty
    Chris Hackett
    R
    Freshman I
    • rvaughn68
    • Author
    • Freshman I
    • November 15, 2022

    Thank you so much!  That’s not a very helpful error message at the top right when it fails.  Adding the Action: Save mapping fixed my problem.

    Kandy Beatty
    Chris Hackett
    Kandy Beatty
    Captain II
    Forum|alt.badge.img+17
    • Kandy Beatty
    • Captain II
    • November 15, 2022

    Thank you so much!  That’s not a very helpful error message at the top right when it fails.  Adding the Action: Save mapping fixed my problem.

    I agree, some error messages are not fully explanatory. 

    Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
    Chris Hackett
    B
    Freshman I
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    • bwaldie
    • Freshman I
    • July 24, 2025

    ​@Manikanta Dhulipudi or ​@Kandy Beatty I am trying to import customers with <new> ids and cannot seem to get records to insert new vs overwrite.  fairly new to Acumatica and trying to overcome obstacles. 

    Can you see what might be wrong with my import scenario?

    1 Attachments
    B
    Freshman I
    Forum|alt.badge.img
    • bwaldie
    • Freshman I
    • July 25, 2025

    never mind i think i found what my issue was.

    Chris Hackett
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