"Create Service Order Button is Disabled" in Import Scenario

Question

I'm using (createServiceOrder) in an Import Scenario with the Cases (CR.30.60.00) screen selected. Running it through a Generic Inquiry that is fired by a Business Event. I'm getting "Create Service Order Button is Disabled" when it is triggered, and I can't figure out why. I've also tried the (createServiceOrder@Action) in case that made a difference, but got the same result. Any ideas?Thanks for any consideration.

Naveen Boga · Answer

Hi @davidpoole21 If this issue is NOT addressed, can you please share the import scenario, I can check from my end

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