After an upgrade from 21 R1 to 22 R2 (various builds), I have seen three different client sites have occasional journal transactions get stuck in pending approval status. I have a case open with Acumatica on this, and the workaround is to put JT on hold and remove hold to clear the request for approval. Client does not have JT approval configured and has not previously ever had it configured as it’s a newer feature. Acumatica has not confirmed this is a known issue since they can’t replicate, and I’m wondering if there are others out there that are also seeing this issue to see if we can get a larger pool of affected sites to have Acumatica relook at this as an actual known issue. Also including the workaround above in case others run into this issue!
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Journal transactions stuck in pending approval status after upgrade to 22 R2?
Best answer by Olesia Alpeeva
Update from Acumatica Support - the build with the fix of AC-266410 known issue has changed, and most likely the fix will be available in 2022R2 Update 14. Please check release notes of the build before planning the build updates and make sure AC-266410 is included in it.
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