Hello,
We are trying to set up a process in Acumatica to send our customers a Courtesy Reminder 7 days before the due date. Initially, we considered creating a Dunning Level with a negative Due Date value, such as “-7,” but it defaults to 30 days, and it seems that the Dunning Level feature does not work with less than 1 day.
We understand that another approach could be creating generic inquiries and using business events, but we want to confirm whether the Dunning Letter feature is intended only for overdue documents and not for those approaching the due date.
I would appreciate any insights you can provide regarding this procedure.
Thank you!
