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GI navigation not working


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Hi Team,

For one of the GI’s in the Customer Portal we are having issues with the navigation. This is happening in the upgraded version of 2022 R1, the same GI navigation was working in the older version.

 

When the row is clicked on the GI, it always redirects to the home page.

 

Best answer by iqraharrison

@vibindas can you also check the box that says “replace entry screen with this inquiry in menu” and see if that works

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8 replies

Naveen Boga
Captain II
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  • Captain II
  • 3381 replies
  • March 30, 2023

Hi @vibindas  Can you please share your GI here


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  • Author
  • 69 replies
  • March 30, 2023

Hi @Naveen Boga , sure. Attached.


Kandy Beatty
Captain II
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  • Captain II
  • 2183 replies
  • March 30, 2023

HI @vibindas 

When I uploaded your GI to assist, there is not an Entry Screen. Is this a customized screen or what is in your instance for this?

 


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  • Author
  • 69 replies
  • March 30, 2023

Hi @kandybeatty49 , sorry I missed out to mention. Yes it's a customized screen.

This used to work in the previous version, so unsure what has changed in the upgrade.


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  • Author
  • 69 replies
  • April 4, 2023

 Any thoughts?


darylbowman
Captain II
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May be worth a shot to unpublish and republish the customizations.


iqraharrison
Captain II
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@vibindas can you share the navigation tab settings?


iqraharrison
Captain II
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  • Captain II
  • 525 replies
  • Answer
  • April 11, 2023

@vibindas can you also check the box that says “replace entry screen with this inquiry in menu” and see if that works


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