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Funds Transfer: Cannot release transaction error: account/Subaccount Cannot be empty

  • February 5, 2024
  • 2 replies
  • 181 views
R
Freshman I

I am having trouble identifying the issue on a Funds Transfer transaction. 

We are unable to release the GL transaction after balancing because the Account ‘Cannot be empty’ and the ‘Subaccount Cannot be empty’
 


The Funds transfer has accounts listed.
 

 

Best answer by Laura03

Hello,

Can you see any further messages in Tools → Trace that may help us understand what kind of posting account/subaccount Acumatica seeks? I have two ideas (guesses).

  1. I notice the two accounts have different currency. Look at Currency configurations for USD and CAD to verify required accounts are populated.
  1. Is the transfer between bank accounts in different companies or branches? If so, are inter-company features of Acumatica used, and are inter-company accounts configured?

Laura

K
Laura03

2 replies

Laura03
Captain II
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  • Laura03
  • Captain II
  • Answer
  • February 5, 2024

Hello,

Can you see any further messages in Tools → Trace that may help us understand what kind of posting account/subaccount Acumatica seeks? I have two ideas (guesses).

  1. I notice the two accounts have different currency. Look at Currency configurations for USD and CAD to verify required accounts are populated.
  1. Is the transfer between bank accounts in different companies or branches? If so, are inter-company features of Acumatica used, and are inter-company accounts configured?

Laura

~ Laura Barber, WM Synergy
Chris Hackett
R
R
Freshman I
  • rpearson69
  • Author
  • Freshman I
  • February 5, 2024

The required accounts are populated for the USD currency account. But when I reviewed the CAD account they were empty. I believe this is the cause of the issue 
Thank you @Laura02 

 

Laura03
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