Hi all, I need your help.
Our Finance Manager has provided her digital signature to be used on A/P checks. The signature does not appear on the checks. Any and all help would be appreciated. Thanks.
Bill
Solved
Digital signatures not appearing on A/P checks
Best answer by aborisova37
- If it’s the signature file - simply upload a good one to the cash account as discussed earlier today.
- If the checks still not pulling the ‘image’, check out this blog post on how to add a signature to AP Check: https://www.crestwood.com/2019/10/07/add-signature-to-check-within-acumatica/
Once you get the report Designer installed, you’ll be able to open up the report file. If you have any issues with it, feel free to share the file here so we could check.
+1~Anna
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+1Is it a .png file? What size is it? Ideally, it needs to be around 632*152. Mine works just fine.
Also, check your settings on the signature tab. Is there a limit on the amounts?
Try adjusting your file, if that doesn’t work, upload here a copy of the check form for review.
+1If the size is ok but the signature still not printing on checks, upload here your AP check form. Do you have the report designer app installed?
Give me a call if this issue is urgent and you can’t get any help/need to print out your checks asap (512) 484-1752
~Anna
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+1- If it’s the signature file - simply upload a good one to the cash account as discussed earlier today.
- If the checks still not pulling the ‘image’, check out this blog post on how to add a signature to AP Check: https://www.crestwood.com/2019/10/07/add-signature-to-check-within-acumatica/
Once you get the report Designer installed, you’ll be able to open up the report file. If you have any issues with it, feel free to share the file here so we could check.
~Anna
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Thanks for your help this morning, Anna. This has been temporarily escalated for now.
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aborisova37 wrote:
Is it a .png file? What size is it? Ideally, it needs to be around 632*152. Mine works just fine.
Also, check your settings on the signature tab. Is there a limit on the amounts?
Try adjusting your file, if that doesn’t work, upload here a copy of the check form for review.
Is there a way to have these settings on the Signature Tab?
aborisova37 wrote:
- If it’s the signature file - simply upload a good one to the cash account as discussed earlier today.
- If the checks still not pulling the ‘image’, check out this blog post on how to add a signature to AP Check: https://www.crestwood.com/2019/10/07/add-signature-to-check-within-acumatica/
Once you get the report Designer installed, you’ll be able to open up the report file. If you have any issues with it, feel free to share the file here so we could check.
For #2, for adding a signature for a branch with multiple cash accounts I had to add the following to the relationships in Report Designer that wasn’t defined in the blog post:
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