Digital signatures not appearing on A/P checks

Hi @bhyland,

have you uploaded the image to the cash accounts screen or embedded it to the form?

It was uploaded to the Cash account screen.

Is it  a .png file? What size is it? Ideally, it needs to be around 632*152. Mine works just fine.

Also, check your settings on the signature tab. Is there a limit on the amounts?

Try adjusting your file, if that doesn’t work, upload here a copy of the check form for review.

If you have something available for upload, I don’t see it.

@bhyland I don’t. I’d recommend you checking the file with the signature first (size, type). See my comment above.

If the size is ok but the signature still not printing on checks, upload here your AP check form. Do you have the report designer app installed?

Give me a call if this issue is urgent and you can’t get any help/need to print out your checks asap  (512) 484-1752 

Hi Anna,

There are no Settings on the Signature tab.

Bill

Thanks for your help this morning, Anna.  This has been temporarily escalated for now.

aborisova37 wrote:

Is it  a .png file? What size is it? Ideally, it needs to be around 632*152. Mine works just fine.

Also, check your settings on the signature tab. Is there a limit on the amounts?

 

Try adjusting your file, if that doesn’t work, upload here a copy of the check form for review.

Is there a way to have these settings on the Signature Tab?

For #2, for adding a signature for a branch with multiple cash accounts I had to add the following to the relationships in Report Designer that wasn’t defined in the blog post: