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Deleted Void payment in Balanced Status

  • May 25, 2023
  • 5 replies
  • 203 views
E
Freshman I
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Hi,

I’m trying to delete a voided payment in the receivables function that is in a Balanced Status but I receive the below error.

 

Thank you.

Best answer by Laura03

Hello, is the Payments screen customized? If so, please temporarily in-publish customizations and try again to release the same Payment. 
Laura

estebanperalta54

5 replies

estebanperalta54
Captain II
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Hi @enriquey can you remove any applications on documents to apply tab? There might be associated documents that might need to be dissociated. Also, what does the trace log say?

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Chris Hackett
E
Freshman I
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  • enriquey
  • Author
  • Freshman I
  • May 25, 2023

@estebanperalta54 I can not remove the any applications on documents to apply tab. how do i run the trace log?

E
Freshman I
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  • enriquey
  • Author
  • Freshman I
  • May 25, 2023

Here is the trace log.

 

Laura03
Laura03
Captain II
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  • Laura03
  • Captain II
  • Answer
  • May 26, 2023

Hello, is the Payments screen customized? If so, please temporarily in-publish customizations and try again to release the same Payment. 
Laura

~ Laura Barber, WM Synergy
Chris Hackett
Manikanta Dhulipudi
Captain II
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Hi @enriquey 

The movenext errors are normally caused by customizations and based on what is shown in the trace file, that appears to be the case here.

  1. Unpublish the customization package and verify the issue.
  2. Try to refresh the Screescreentry to attempt two or three to delete the record.
  3. Navigate to tool> trace and find the move next message and verify the trace if customisation package details are showing or not.

Thanks

Acumatica Functional Consultant & Customer Experience Supervisor
Chris Hackett
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