Customer Unreleased Balance and Open Orders Balance

  • 5 January 2023
  • 5 replies

Userlevel 1

Dear Acumatica Community,

I am a new to using Acumatica and I am currently in the process of tallying Customer Balances. I came upon one customer showing value/amount under Unreleased Balance and Open Orders Balance. May I ask if anyone can help me out where can I possibly check/verify these amounts. Or where they originated? I attached the screenshot. 

Thank you in advance.




Best answer by Manikanta Dhulipudi 5 January 2023, 15:53

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5 replies

Userlevel 7
Badge +12

Hi @chacalawagan 

Please refer customer details for Unreleased Balance:


Open Orders Balance:


Userlevel 1

Hi! Just a follow up question. What if we already checked the Sales Order Details by Customer and still cannot find the Open Orders amount? Are there any source document we can counter check the floating balances? We already did the validation of Customer Balance and it did not clear up the Open Orders amount. 

Thank you in advance!

Userlevel 4
Badge +1

Under actions click on customer details and then click on the checkbox Include Unreleased Documents


Userlevel 4
Badge +1


Also on the Sales Order List, click on status column and user a filter to find open orders


Userlevel 1

Have tried both suggestions, neither show any open issues causing the unreleased balance.  Has there been any other suggestions of how to track down the details we need?


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