Skip to main content
Solved

Customer Unreleased Balance and Open Orders Balance


Dear Acumatica Community,

I am a new to using Acumatica and I am currently in the process of tallying Customer Balances. I came upon one customer showing value/amount under Unreleased Balance and Open Orders Balance. May I ask if anyone can help me out where can I possibly check/verify these amounts. Or where they originated? I attached the screenshot. 

Thank you in advance.

 

 

Best answer by Manikanta Dhulipudi

Hi @chacalawagan 

Please refer customer details for Unreleased Balance:

 

Open Orders Balance:

 

View original
Did this topic help you find an answer to your question?

Manikanta Dhulipudi
Captain II
Forum|alt.badge.img+13

Hi @chacalawagan 

Please refer customer details for Unreleased Balance:

 

Open Orders Balance:

 


Hi! Just a follow up question. What if we already checked the Sales Order Details by Customer and still cannot find the Open Orders amount? Are there any source document we can counter check the floating balances? We already did the validation of Customer Balance and it did not clear up the Open Orders amount. 

Thank you in advance!


Forum|alt.badge.img+1
  • Jr Varsity I
  • February 2, 2023

Under actions click on customer details and then click on the checkbox Include Unreleased Documents

 


Forum|alt.badge.img+1
  • Jr Varsity I
  • February 2, 2023

 

Also on the Sales Order List, click on status column and user a filter to find open orders

 


Have tried both suggestions, neither show any open issues causing the unreleased balance.  Has there been any other suggestions of how to track down the details we need?


  • Freshman I
  • November 27, 2024

Hello - we’re discovering the same situation with one of our customers, and like Tiffany above, we’re still not finding the corresponding “open orders balance” through any of the methods mentioned.

We discovered the issue when entering a small sales order, and it kicked to Credit Hold despite being well below their credit limit.

Are there any other areas to investigate? Thank you.


Forum|alt.badge.img

Have the user tried recalculate customer balances screen for this customer selecting all 3 RECALCULATE options, including unreleased documents ? 


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings