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Check printed, AP bill remained open

  • 1 March 2021
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We processed two check against two AP bills.  The checks show on the check register but not on the payment register.  The two AP bills remain Open as the status.  How do we connect the bill to the check after the check printed without having to void and issue a new check?

 

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Best answer by Olga Anisimovich 1 March 2021, 21:50

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@lzettel,

It seems that you have printed the checks, but haven’t released them yet.

Open the check on the Checks and Payments (AP302000) form and review its status. I believe, it’s Printed meaning that the payment is not released yet. Click the Release button to release the check. Upon release the balance of the related AP bill will be updated.

Next time when you make payments, upon the printing checks, the system will navigate you to the Release Payments (AP505200) form. Review the printed checks and if they are correct, release the payments on this form. If some checks are wrong, they can be re-printed before release.

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@Olga Anisimovich 

 

The status is Pending printing even though they have been printed.  The only option is under actions “Print Check”.  The system will not allow us to print the check because it says “ the check number already exists in the system. Please enter another number.”  The check has already been mailed out.

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If the status is Pending Print for the check that has already been printed, it looks like someone mistakenly chose the Reprint with New Number action instead of the Release on the Release Payments (AP505200) form. This action returns the printed check back to the Pending Print status and marks the check number as used. The action should be selected in case a user printed a check but the printer jammed the paper and they have to re-print the check but on a new form with a new number. The old number cannot be used anymore.

To release the check, you can clear the Print Check check box and manually assign a check number (let say the actual number + suffix, e.g. 123456A); answer NO in the Confirmation dialog:

After that you will be able to release the check.

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@Olga Anisimovich 

Thank you, that worked. 

 

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