We had a recent upgrade patch done on Acumatica and now we are running into issues with our tax exempted customers being charged sales tax.
Has anyone come across this or how would we go about correcting the issue?
Our below method was working properly up until two weeks ago.
What version of Acumatica do you have? If you have any earlier than 24R1 then you also must input the customer information into the Avalara portal. For good measure I also always put the customer’s Tax Registration # in the ID field and the Certificate # from Avalara in the Tax Exemption # field. I don’t believe it’s necessary though.
Also, the last integration I did with Avalra the Avalara rep said to leave the Entity Usage Type as Default.
If this happened after an update, I would also check with both your Avalara (submit a case) and Acuamatica reps for help.
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