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Bank Deposit Error - $3767 payment shows $0 Deposit Amount

  • 27 April 2023
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See the attached screenshots. As you can see, the undeposited funds report shows Prepayment 009665 Ck#1389 with the amount of $3767, but when I add this payment to a deposit, it shows the deposit amount as $0.00. 

The reason I have a voided payment on there as well is that we tried just voiding this and reentering the payment to resolve. Unfortunately, the voided payment shows up as ($3767.00) causing my correction deposit to be negative. 

I have been using Acumatica for almost a year and have not seen this error before. Can someone tell me why this happened and how to resolve it?

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Best answer by meganfriesen37 17 May 2023, 22:23

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Bumping this since it got no response. I still haven’t figured out how to fix it. 

meganfriesen37
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Sometimes the summary tables get out of balance.  Have you tried running the “Recalculate Account Balances” process in the Banking Workspace to force a recalculation of the account balances from the detailed transactions?  This may cause the amount to refresh.

Megan Friesen, Contego Software Solutions, Canada

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