From the screenshot it looks like this invoice is closed; is there a document (in the applications tab?) that is zeroing out this invoice balance?

Also make sure you are blocking out any sensitive info on screenshots

Hi @enriquey 

We have few options to correct Invoice and Cancel Invoice,

@enriquey the closed document means a document with no outstanding balance. As yourself mentioned, you are importing documents with zero outstanding balance meaning document has no open balance and should be closed and this is what platform does when document is released.

if you want documents in open status either AR Trade or Retainage balance should have a non-zero value. 

Hi @enriquey 

If the documents had an open balance, you may have to redo import with Balance field reflecting correct open balance. Here is a past thread which has some useful tips on importing AR documents in migration mode with balance. 

Hope this helps,

Regards

Hello @enriquey ,

Here is a summary of the steps required to correct the imported invoices. If your system is live, perform these steps when users are out, suchas during evening hours or on the weekend.