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Question

AP Payment applied discount outside of discount date

R
Freshman II
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One of our customers had 2 invoices for the same customer that had the same cash discount date. A payment was created to completely pay both of these invoices.

The payment was within the due date but outside of the Cash Discount Date. The payment still applied the cash discount.

I have tried to recreate this issue with the same vendor but cannot. It calculates the total correctly even when I change the payment date. I went through their old payments and the majority are correct but I did find one other that had the same issue.

Any idea what circumstances could be causing this?

3 replies

iqraharrison
Captain II
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​@rebeckamckinney53 i tried to replicate the issue as well in my sales demo but it didn’t act the way it did for the client.  when you tried to recreate the issue, was it in their instance or your own? 

what version is the client on? i checked the known issue log and found this one that might fit for 24R1: 

if it continues, it may be helpful to submit a support ticket so they can log in and see if they can identify the root cause!

good luck!

Iqra ~ If a member helped you, please *Like* their post. If a member provided an answer to your question, please mark it as *Best Answer*. Proud Acumatica MVP (2024, 2025) - See my journey here: https://community.acumatica.com/community-site-discussions-150/iqra-harrison-acumatica-mvp-2025-28977
Chris Hackett
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  • Chris Hackett
    Chris Hackett
R
Freshman II
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​@iqraharrison Thank you for the input! I was testing in their environment and couldn’t recreate.

Its not the exact issue you listed (the company setup was different), but I do wonder if a certain set of requirements has to be met for this issue to appear. I looked through all of this vendors payments. This has happened twice. Once on 2024 r2 and once on 2024 R1. But they have many payments in between and after that are calculated correctly. 
I think I’m going to reach out to support and see what their thoughts are. 

 

iqraharrison
Chris Hackett
2 people like this
  • iqraharrison
    iqraharrison
  • Chris Hackett
    Chris Hackett
iqraharrison
Captain II
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​@rebeckamckinney53  that sounds like a good plan! sometimes it’s easier to get eyes on it! 

Iqra ~ If a member helped you, please *Like* their post. If a member provided an answer to your question, please mark it as *Best Answer*. Proud Acumatica MVP (2024, 2025) - See my journey here: https://community.acumatica.com/community-site-discussions-150/iqra-harrison-acumatica-mvp-2025-28977
Chris Hackett
1 person likes this
  • Chris Hackett
    Chris Hackett

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