Since (my understanding, especially based on other posts) Acumatica doesn’t provide any warranty functionality besides the “Warranty” checkbox on service order detail, I’m curious how other service companies that ultimately need to file warranty claims with their vendors handle service order billing and inventory handling, as well as tracking claims with their vendors.
We have a pretty good setup, but it’s all customization. We added a Warranty Vendor column in FS Details (since we can have multiple vendor claims on one service order). If filled in, logic kicks in that sets the prices (on stock and non-stock items) to based on vendor price records for those items, and then discounts it 100% with the discount offset to a warranty AR account.
There is a process screen that then reviews all invoices from service orders with any warranty lines and creates a claim. The claim is actually a PO Return Receipt, in which we “return” a nonstock item to the warranty vendor for the amount of the claim. When we receive the payment from the vendor, it’s applied to this return receipt.
