Skip to main content
Solved

Service order is requesting another shipment for items which are already shipped from the sales order.

  • May 28, 2024
  • 1 reply
  • 51 views
A
Jr Varsity II
Forum|alt.badge.img

Hello!

I’m creating a service order from a sales order. And to create the service order, I select the require appointment check box for the stock item and to the service. The items entered in the sales order will be shipped from the sales order shipment.

But when I create the service order, it shows the stock item line status as require scheduling and ask me to do another item issue when completing the service order as well. But the documents say we are only requiring shipping the items which are newly added to the appointment.

If there’s any step or information I have missed? 

Best Regards 

Amanda

Best answer by vdiaz

@apallawala21 Hi!

Unfortunaletely, at this moment Acumatica doesn’t fully support this sales order-to-service order workflow.

I would advise to exclude the stock items that will be shipped from the service order (by not selecting the Require Appointment check box on the sales order for that line). This means, to only include the services and non-stock items on the service order/appointment. 

About the “require scheduling” status on the service order line, this status is assigned to any line from the service order that haven’t been included in an appointment (this is not related to the sales order or the shipment). Once an appointment is created from the service order, all the lines are marked as “Scheduled” on the service order. 

We’re are working to improve this in a future release (possible for 2025r1).

View original
Did this topic help you find an answer to your question?

1 reply

vdiaz
Acumatica Moderator
Forum|alt.badge.img+2
  • vdiaz
  • Acumatica Moderator
  • 95 replies
  • Answer
  • July 27, 2024

@apallawala21 Hi!

Unfortunaletely, at this moment Acumatica doesn’t fully support this sales order-to-service order workflow.

I would advise to exclude the stock items that will be shipped from the service order (by not selecting the Require Appointment check box on the sales order for that line). This means, to only include the services and non-stock items on the service order/appointment. 

About the “require scheduling” status on the service order line, this status is assigned to any line from the service order that haven’t been included in an appointment (this is not related to the sales order or the shipment). Once an appointment is created from the service order, all the lines are marked as “Scheduled” on the service order. 

We’re are working to improve this in a future release (possible for 2025r1).

Valentina
Chris Hackett
1 person likes this
  • Chris Hackett
    Chris Hackett

Reply


Most helpful members this week

Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings
About Acumatica ERP system
Acumatica Cloud ERP provides the best business management solution for transforming your company to thrive in the new digital economy. Built on a future-proof platform with open architecture for rapid integrations, scalability, and ease of use, Acumatica delivers unparalleled value to small and midmarket organizations. Connected Business. Delivered.
© 2008 — 2024  Acumatica, Inc. All rights reserved