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Remove staff member from Calendar board


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How do I remove someone from the Calendar board?  They have moved positions and should no longer appear on the calendar board.  We have tried to add an expiry date to the schedule rule for this staff member and run the ‘generate staff schedule’ for his entry but he is still listed under ‘staff’ on the board past the expiry date.

Best answer by amajors

Go to the employee record (EP203000) and uncheck the Staff Member in Service Management.

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  • Semi-Pro I
  • 122 replies
  • Answer
  • February 27, 2023

Go to the employee record (EP203000) and uncheck the Staff Member in Service Management.


Anacarina Calvo
Pro I
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Hi @steph23

As indicated by Abe, you can uncheck the Staff Member in Service Management checkbox on the Employees form. If you want to keep the checkbox, this is, you want to be able to assign the employee to appointments but do not want them to be shown on the calendar board on a regular basis, then you need to do as follows: 

  • The employees shown on the calendar are those that have an active Staff Schedule Rule. To remove generated schedule rules, use the action of Roll Back Schedule Generation introduced on 2022R1, located on the Staff Schedule Rule (FS202001). This action will remove all generated schedules associated to the schedule rule. 
  • In addition to the schedule rules, also ensure the employee does not have any appointment associated on the days you are viewing the calendar . 

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  • Author
  • Jr Varsity II
  • 24 replies
  • February 28, 2023
amajors wrote:

Go to the employee record (EP203000) and uncheck the Staff Member in Service Management.

Thank you, that worked perfectly.


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  • Author
  • Jr Varsity II
  • 24 replies
  • February 28, 2023
Anacarina Calvo wrote:

Hi @steph23

As indicated by Abe, you can uncheck the Staff Member in Service Management checkbox on the Employees form. If you want to keep the checkbox, this is, you want to be able to assign the employee to appointments but do not want them to be shown on the calendar board on a regular basis, then you need to do as follows: 

  • The employees shown on the calendar are those that have an active Staff Schedule Rule. To remove generated schedule rules, use the action of Roll Back Schedule Generation introduced on 2022R1, located on the Staff Schedule Rule (FS202001). This action will remove all generated schedules associated to the schedule rule. 
  • In addition to the schedule rules, also ensure the employee does not have any appointment associated on the days you are viewing the calendar . 

Thank you for the extra information.  We are on an Australian site so we haven’t quite upgraded to 2022R1 yet, hopefully in the next couple of weeks.  I can see us making use of the roll back process as soon as it is there though!


kmcalister58
Freshman II
  • Freshman II
  • 8 replies
  • February 28, 2023
Anacarina Calvo wrote:

Hi @steph23

As indicated by Abe, you can uncheck the Staff Member in Service Management checkbox on the Employees form. If you want to keep the checkbox, this is, you want to be able to assign the employee to appointments but do not want them to be shown on the calendar board on a regular basis, then you need to do as follows: 

  • The employees shown on the calendar are those that have an active Staff Schedule Rule. To remove generated schedule rules, use the action of Roll Back Schedule Generation introduced on 2022R1, located on the Staff Schedule Rule (FS202001). This action will remove all generated schedules associated to the schedule rule. 
  • In addition to the schedule rules, also ensure the employee does not have any appointment associated on the days you are viewing the calendar . 

@Anacarina Calvo Would this still allow you to log time for the user on a Service Order/Appointment if they are not listed as a staff member in Service Management? For my case, the tech doesn’t need to be assigned, but the back office would like to still log time for an appointment on a case-by-case basis without seeing that user on the Calendar Board. 


Anacarina Calvo
Pro I
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@kmcalister58 if you still need to log time on the employees, you will need to keep them as Staff Members. 
To not show them on the calendar board you will then need to follow the steps I indicated on the previous comment on reversing Staff Schedule rules. 


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