I believe the current integration does not allow this, but want to confirm. Often times the Customer drop ships the items for service to the customer and then sends a tech out to apply the service. They want to record the shipment and see the cost in the profitability of the Service Order. It seems based on other knowledge based entries you currently can only ship from the Sales order, which doesn’t accumulate cost on the Service Order. If you place the items on the Service Order/Appointment, the items are allocated in inventory but not relieved which isn’t exactly correct (unless I’m missing something). Is there another way to do this?
Solved
Recording Shipment against Service Order
Best answer by DavidEichner
Hi
I think this would require customization to allow it to create a drop ship PO linked to the service order.
Best,
David
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