Skip to main content
Solved

Manufacturers warranty reimbursement

  • 19 June 2023
  • 1 reply
  • 57 views

The example story goes like this, our customer sold an ice machine that came with a 1 year parts/labor warranty. Within the manufacturers warranty period, the ice machine required a service appointment that resulted in a trip charge, on-site labor and a replacement of a defective non-serialized subcomponent part.

The end customer is not expecting to pay for the service charges because it’s covered under the manufacturer's warranty. However our customer the service provider would like to be reimbursed under the manufacturer's warranty program. They have no visibility for tracking the process of collecting reimbursement for the appointment expenses.

Any thoughts on this?

Best answer by vdiaz

Hello!

The current Service Management functionality doesn’t cover the scenario you described. We have a Warranty checkbox on appointments and service orders for information purposes but that is all we have now. 

You may need to develop a customization to achieve what the customer needs. 

View original
Did this topic help you find an answer to your question?

1 reply

vdiaz
Acumatica Moderator
Forum|alt.badge.img+2
  • Acumatica Moderator
  • 84 replies
  • Answer
  • June 28, 2024

Hello!

The current Service Management functionality doesn’t cover the scenario you described. We have a Warranty checkbox on appointments and service orders for information purposes but that is all we have now. 

You may need to develop a customization to achieve what the customer needs. 


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings