Has anyone found a way to link cases to target equipment?
Use case is:
- We sell/install a serialized item at a customer and it becomes a piece of target equipment.
- The customer contacts us with a question/problem on that specific piece of equipment.
- It is important to be able to track case history for each serial number (aka equipment record).
Maybe this is there and I’m just missing it.
Thanks for any unput.
Andy