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Hello, 

I want to implement an email alert when an item from a generic inquiry is deleted. Although my trigger works based on the history, it fails to send the email. I believe this is due to the inability to retrieve the references of the deleted item.

Thank you for the support :) 

Hello @kdesbiens !

 

I’ve been doing some research online and was curious on how your triggers are setup. Are you able to post a couple of screenshots of how your Generic Inquiry / Business Event is configured?

 

It’s possible that:

  • The email account is not configured properly
  • Business Event needs to be changed
  • Email template needs to be looked at

I found a similar post written by @meganfriesen37 here:

Here’s also a guide on how to use Business Events written by Doug Johnson here:

https://www.acumatica.com/blog/technical-tuesday-use-business-events-acumatica-automate-processes/

 

Let me know if any of these links help out, thanks!


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