Hello @kdesbiens !
I’ve been doing some research online and was curious on how your triggers are setup. Are you able to post a couple of screenshots of how your Generic Inquiry / Business Event is configured?
It’s possible that:
- The email account is not configured properly
- Business Event needs to be changed
- Email template needs to be looked at
I found a similar post written by @meganfriesen37 here:
Here’s also a guide on how to use Business Events written by Doug Johnson here:
https://www.acumatica.com/blog/technical-tuesday-use-business-events-acumatica-automate-processes/
Let me know if any of these links help out, thanks!