Arrive action on appointments starts log for all techs

Getting more into it (and not adding more to an edited post), There are two fields that control this behavior on the service order type. 

Start Logging for Unassigned Staff
A check box that indicates (if selected) that when an appointment of the selected service order type is started, on the Log tab of the Appointments form, the system creates log lines for staff members that are assigned to the appointment but are not assigned to any service.

Start Logging for Services and Assigned Staff (If Any)
A check box that indicates (if selected) that when an appointment of the selected service order type is started, the system starts the included services, and on the Log tab of the Appointments form, the system creates log lines for the services and for any assigned staff members.

Depending on your settings, you can have it create only entries for lines that are assigned when they start. This would limit, if your techs are added but not assigned a line. I assume you have Start Logging for Unassigned Staff checked. This is  what we do, as we have the first staff member “claim” and start the appointment, adding their log, without having to add themselves to each line.

Now, it will start a log for each person if you have multiple on the job under staff, but not assigned. it will start/stop each of the people who have a log entry. If you start a job with one staff member, and then add another under staff, it will start/stop only the primary person who was on the job from the beginning.

Now, if you manually add the person’s start time under the log entries, when you pause it will pause both. Resume creates two entries, and will continue with the stop/start. 

Now, we can either do something to auto assign the person to the service, and then have the manager swap the person on the line who is now doing the service, to keep updated who is working on it. But with our staff, it would be better for me to make a mod for the techs to do it, especially when they punch in and out of a job to take it over from someone else.

Hi @DrewNisley were you able to find a solution? Thank you!

Hi @DrewNisley ,
 

You can achieve the desired behavior by modifying the settings on the Time Behavior tab of the service order types screen.

Please test in a TEST environment and verify the result.

Same here.   As suggested, It seems that you can turn off Start Logging for Services and Assigned Staff (If Any) and this resolves the issue of starting each line when the first person starts, but it also turns off logging.   :/