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Is anyone else having trouble with the Partner Portal?

R
Semi-Pro I
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I just wanted to ask to see if other people are having issues with the Partner Portal currently? 

 

I can’t open a support ticket, it just spins and spins, and then it will time out.

 

-RJ

Best answer by Chris Hackett

Hi everyone - My understanding is that IT has identified the potential issue and it appears to be resolved. They are monitoring and if anyone experiences continued issues please let us know. Thank you for your patience!

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    Manikanta Dhulipudi
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    ​@rkenna I am good and it is loading!

    Acumatica Functional Consultant & Customer Experience Supervisor
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    • rkenna
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    • January 21, 2025

    ​@Manikanta Dhulipudi Is it working from your Acumatica support side, or do you have access from the member side also? I can see my tickets I have opened, but it is when I click into one or when I try to open a new one that it loads and loads and then times me out. 

    Manikanta Dhulipudi
    Captain II
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    ​@rkenna What is the error your are getting? have you tried in different browser?

    Acumatica Functional Consultant & Customer Experience Supervisor
    Chris Hackett
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      Chris Hackett
    palbores
    Jr Varsity I
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    • palbores
    • Jr Varsity I
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    • January 21, 2025

    ​@Manikanta Dhulipudi I got this error in the portal

     

     

    ~ Phil
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      rkenna
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    • rkenna
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    • January 21, 2025

    ​@Manikanta Dhulipudi this is the error, and yes I have tried a different browser. I know other people I work with who also have tried and are getting this same error after loading for a while. 

     

    Manikanta Dhulipudi
    Captain II
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    @

    palbores wrote:

    ​@Manikanta Dhulipudi I got this error in the portal

     

     

    ​@palbores ​@rkenna Some other team members also getting same issue now.

    Seems to be Portal is down now!

    Acumatica Functional Consultant & Customer Experience Supervisor
    M
    Freshman I
    • mray53
    • Freshman I
    • 2 replies
    • January 21, 2025

    I’m specifically having issues opening/viewing support cases. Getting the same timeout error.

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      rkenna
    Manikanta Dhulipudi
    Captain II
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    ​@mray53 Same here 

     

    Acumatica Functional Consultant & Customer Experience Supervisor
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    • rkenna
    • Author
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    • 31 replies
    • January 21, 2025

    ​@Manikanta Dhulipudi are you able to report this? 

    Manikanta Dhulipudi
    Captain II
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    ​@rkenna I am not, if urgent you can try Chat support to create tickets.

    Acumatica Functional Consultant & Customer Experience Supervisor
    Manikanta Dhulipudi
    Captain II
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    ​@mray53 ​@rkenna 

    Acumatica Functional Consultant & Customer Experience Supervisor
    Chris Hackett
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    Manikanta Dhulipudi
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    ​@mray53 ​@rkenna 

    Update from Acumatica:

    just to let you know, we are aware that there is an issue with the Partner Portal and our Development Team is working on tha

    Acumatica Functional Consultant & Customer Experience Supervisor
    Chris Hackett
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    Chris Hackett
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    • Chris Hackett
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    • Answer
    • January 21, 2025

    Hi everyone - My understanding is that IT has identified the potential issue and it appears to be resolved. They are monitoring and if anyone experiences continued issues please let us know. Thank you for your patience!

    Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
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