Skip to main content

We send emails out of Acumatica and today had an email come into our Inbox in Acumatica.  One of our users replied to that email and copied our support team on that email.  They do this often, but today we noticed that the email did not send and in the Email area, it appears in the “Failed” filter of All emails. When we open the email that failed, it says “Illegal characters in path.”.  I haven’t noticed this type of error before.

The user tried to resend the email and it again failed. She also remove the people on the “TO” line and added them back in by doing a search for their names.  That email failed to send as well.

The user ended up sending it out of Outlook, then copying the sales inbox for tracking purposes in Acumatica.

Any ideas on what the error message means?

Also, one thing that is not very clear is the activity under the opportunity says “open” and the mail status says failed. Would be nice if the email activity under the opportunity reflected “failed”.

 

Hi, I know this is an old post, but was wondering if you ever found a solution for this? I have a user who experienced the same issue. TIA

No, I never found out what caused this.  In fact it happened again today for some reason. I send generate and send a test message to myself out of Acumatica, but I responded to 2 emails that were in the queue and both failed with this same error.

​@sheilao08 It may be related to body of the email has issue, try to remove and place some text body description and verify it.

 

HI,

Error  Illegal characters in the path issue might cause of below reasons

  1. The image file is missing with the extension. It just says file, no .jpg, gif, etc. Save the Image file with a name and Insert In Email Template
  1. Check is set permissions for the Files attached, try to check Mark Is public access on the File Maintenance and see if that addresses the issue.
  1. Check if the Image contains any Links try to add a Plain Image without any links

Reply


Terms & ConditionsCookie settings
About Acumatica ERP system
Acumatica Cloud ERP provides the best business management solution for transforming your company to thrive in the new digital economy. Built on a future-proof platform with open architecture for rapid integrations, scalability, and ease of use, Acumatica delivers unparalleled value to small and midmarket organizations. Connected Business. Delivered.
© 2008 — 2024  Acumatica, Inc. All rights reserved