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Error trying to print a payment

L
Freshman I
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I am creating an order and then, while in the sales order I go to the payments tab to add a payment.  Once I have created the payment,  entered a credit card and captured, I then want to print a copy of the payment using Print Payment option under the elipses on the page.   However I get a message saying “you have insuccient rights to access the object (EB620000).   Has anyone else had this same problem?

Best answer by hkabiri

​@lorneweinstein Yes that is not an out of the box action and report. It comes with EBizCharge Package. I guess you need to find the Access Right to that report and make sure the user who print receipt has access to this report.

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7 replies

hkabiri
Acumatica Moderator
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  • hkabiri
  • Acumatica Support Team
  • 226 replies
  • March 12, 2025

​@lorneweinstein What version of Acumatica you are using and can you share a screenshot of the Print Payment Action. I also recommend to check on Site Map and verify the page with EB620000 as this seems to be a customized entity.

SAM KABIRI | L2 Support Engineer | hkabiri@acumatica.com | www.acumatica.com
Chris Hackett
LuanAlves92
2 people like this
  • Chris Hackett
    Chris Hackett
  • LuanAlves92
    LuanAlves92
L
Freshman I
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Payment has been taken

 

L
Freshman I
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Ready to print a reciept

 

L
Freshman I
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Here is the error that I get when I go to print the reciept

 

L
Freshman I
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Here is what EB620000 is 

 

hkabiri
Acumatica Moderator
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  • hkabiri
  • Acumatica Support Team
  • 226 replies
  • Answer
  • March 12, 2025

​@lorneweinstein Yes that is not an out of the box action and report. It comes with EBizCharge Package. I guess you need to find the Access Right to that report and make sure the user who print receipt has access to this report.

SAM KABIRI | L2 Support Engineer | hkabiri@acumatica.com | www.acumatica.com
Chris Hackett
L
LuanAlves92
3 people like this
  • Chris Hackett
    Chris Hackett
  • L
    lorneweinstein
  • LuanAlves92
    LuanAlves92
L
Freshman I
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Thanks Kkabiri.  We got in touch with Ebiz and they showed us where to find the correct report to grant access rights and it now works.  Much appreciated

Chris Hackett
1 person likes this
  • Chris Hackett
    Chris Hackett

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