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Error trying to print a payment

  • March 12, 2025
  • 7 replies
  • 72 views
L
Freshman I
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I am creating an order and then, while in the sales order I go to the payments tab to add a payment.  Once I have created the payment,  entered a credit card and captured, I then want to print a copy of the payment using Print Payment option under the elipses on the page.   However I get a message saying “you have insuccient rights to access the object (EB620000).   Has anyone else had this same problem?

Best answer by hkabiri

​@lorneweinstein Yes that is not an out of the box action and report. It comes with EBizCharge Package. I guess you need to find the Access Right to that report and make sure the user who print receipt has access to this report.

7 replies

hkabiri
Acumatica Moderator
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  • hkabiri
  • Acumatica Support Team
  • March 12, 2025

​@lorneweinstein What version of Acumatica you are using and can you share a screenshot of the Print Payment Action. I also recommend to check on Site Map and verify the page with EB620000 as this seems to be a customized entity.

SAM KABIRI | L2 Support Engineer | hkabiri@acumatica.com | www.acumatica.com
Chris Hackett
LuanAlves92
L
Freshman I
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  • lorneweinstein
  • Author
  • Freshman I
  • March 12, 2025
Payment has been taken

 

L
Freshman I
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  • lorneweinstein
  • Author
  • Freshman I
  • March 12, 2025
Ready to print a reciept

 

L
Freshman I
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  • lorneweinstein
  • Author
  • Freshman I
  • March 12, 2025
Here is the error that I get when I go to print the reciept

 

L
Freshman I
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  • lorneweinstein
  • Author
  • Freshman I
  • March 12, 2025

Here is what EB620000 is 

 

hkabiri
Acumatica Moderator
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  • hkabiri
  • Acumatica Support Team
  • Answer
  • March 12, 2025

​@lorneweinstein Yes that is not an out of the box action and report. It comes with EBizCharge Package. I guess you need to find the Access Right to that report and make sure the user who print receipt has access to this report.

SAM KABIRI | L2 Support Engineer | hkabiri@acumatica.com | www.acumatica.com
Chris Hackett
L
LuanAlves92
L
Freshman I
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  • lorneweinstein
  • Author
  • Freshman I
  • March 13, 2025

Thanks Kkabiri.  We got in touch with Ebiz and they showed us where to find the correct report to grant access rights and it now works.  Much appreciated

Chris Hackett
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