Is anyone else recently having issues saving xml file from the community?
If not what steps are you using to save these files?
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Can't save / download xml files from community
Best answer by Chris Hackett
Hi
+4I was recently able to save an .xml file from a knowledgebase document by right-clicking in the file, then doing a Save Link As …
This enabled me to save the xml file to the Downloads folder.
Hope this helps!
Ed
Hi
Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
Just an update. It appears it’s an issue with .zip files as well. I have updated the support ticket with that information. I don’t have an ETA on a fix yet.
Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
ed.goodman wrote:
I was recently able to save an .xml file from a knowledgebase document by right-clicking in the file, then doing a Save Link As …
This enabled me to save the xml file to the Downloads folder.
Hope this helps!
Ed
This is how I typically save the files but today I was receiving an error when trying to save them.
1 person likes this
Chris Hackett wrote:
Just an update. It appears it’s an issue with .zip files as well. I have updated the support ticket with that information. I don’t have an ETA on a fix yet.
Chris,
Thanks for the update
From Gainsight support : Thank you for bringing this issue to our attention. I’ve flagged it as a high priority and have raised an engineering ticket to ensure it’s addressed as quickly as possible. I’ll keep you updated here and let you know as soon as it’s resolved.
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