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Can a business event be sent to multiple email addresses?

  • 10 April 2024
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We are currently working on a business event to send out a quote triggered by a record change. The issue we are running into is that the quote may need to be sent to multiple people (listed on the relations tab). Even though our GI is showing each email address as a separate line, the business event does not fire nor fail if there are multiple lines for the specific quote it is trying to send. It runs perfectly if there is only one person to send to. What am I missing to get this to send correctly, or is this not possible? Thanks! 

From GI Results Grid
Three separate emails pulling to the GI results, which is correct. 
To field from email template. 

 

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Best answer by mnecaise 12 April 2024, 00:00

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Laura02
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Hello, 

I found a previous post that indicates yes, a business event can send emails to multiple addresses:

I’m not sure if this answer fits your situation exactly; may be worth trying.

Laura

Laura ~ Klear Systems, Inc. Irvine, CA. ~ Please remember to "Mark Best Answer" to help those who are facing the same problem.~
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@Laura02 Hi Laura, I saw that one too. However, in our case there isn’t another field to pull the email address from, nor do we have the ability to enter multiple email addresses in the same field. We are pulling the email address from the relations tab under the opportunity and we need the notification to be sent to the email address listed on each relation entry. Everything pulls fine to our GI, so it seems like it would work. It’s just when there is more than one relation entry for that opportunity the business event won’t fire, but it also doesn’t fail.

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I was able to fix this by changing the business event type to trigger by action.

Chris Hackett
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Thank you for sharing your solution with the community @mnecaise!

Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.

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