Hello @jhouser ,

The only think I could find is this:

You can subscribe to an optional backup access service with an annual subscription fee.

You should reach out to support and they will give your client access to a FTP folder or a login to access your backups.

Let us know how this works. I am currently manually creating weekly snapshots. Every few months I have to delete old backups so we have enough space for new snapshots. 

@AndrewBGL Thanks, they already purchased the subscription. Just not sure where I access it. I’ll submit a case to ask, just thought I’d start a post in case others encounter the same question. Will reply here when I find out. 

I submitted a case, after which I received email with details for accessing an FTP server. I think the email originally went to an internal employee and never made it to me, by mistake. 

@jhouser ,

How many database copies does the FTP server keep. Also if the client has multiple tenants will all tenants have a backup? 

@AndrewBGL Looks like it’s the last 10 days, and one file for each, so I assume all tenants are included in a single file.