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Why we always encountered this error when entering an SO (Shipment Procedure)?

  • 17 October 2022
  • 14 replies
  • 1090 views

Hi all,

 

Can you help me about my concern for creating a Sales Order and when we ship this item, we encountered this.(Please see the image below)

 

 

We resolved this issue by creating another (copy SO) and the shipment and the process continues smoothly. Do you have any solutions to rid this?

 

Thanks

14 replies

Manikanta Dhulipudi
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Hi @acumaticapm182 

Could you please check the known issues from Acumatica

I faced this issue Many times but was not able to identify the root cause, I am just performing the below steps to process the shipments 

Just tried a few options as below

  1. Changed the qty to “0” on the two open Line items

  2. After that again changed the qty to “1” which results in the update of open qty

  3. Able to create the shipment

Thanks

Acumatica Functional Consultant /vrsn2709@gmail.com /
Kandy Beatty
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HI @acumaticapm182 

What are the dates on the line item? When you are creating the shipment, what date also are you using?

 

Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
A
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Hi @manikantad18 

 

How can I see this form or is this modified by users?

 

Kandy Beatty
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Hi @manikantad18 

 

How can I see this form or is this modified by users?

 

This is modified by users. Is this a customization?

Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
Manikanta Dhulipudi
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Hi @manikantad18 

 

How can I see this form or is this modified by users?

 

Could you please elaborate your question here?

Acumatica Functional Consultant /vrsn2709@gmail.com /
A
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Hi @manikantad18 

 

How can I see this form or is this modified by users?

 

Could you please elaborate your question here?

This image is based on the link you given from here (Known issue: In Acumatica ERP 2020 R2 and later, in some cases, the 'Order does not contain items planned for shipment' error appeared on a user's attempt to create a shipment from a sales order | Community)

 

Manikanta Dhulipudi
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Userlevel 7
Badge +12

Hi @acumaticapm182 

You can import this generic inquiry and see the affected document 

meanwhile can you try this option 

Just tried a few options as below

  1. Changed the qty to “0” on the two open Line items

  2. After that again changed the qty to “1” which results in the update of open qty

  3. Able to create the shipment

Thanks

1 Attachment
Acumatica Functional Consultant /vrsn2709@gmail.com /
A
Rank
Userlevel 3
Badge

Hi @acumaticapm182 

You can import this generic inquiry and see the affected document 

meanwhile can you try this option 

Just tried a few options as below

  1. Changed the qty to “0” on the two open Line items

  2. After that again changed the qty to “1” which results in the update of open qty

  3. Able to create the shipment

Thanks

 

If I import this xml file, should I insert this on SO-Sales Order or should I create another generic inquiry then import this file?

 

 

A
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HI @acumaticapm182 

What are the dates on the line item? When you are creating the shipment, what date also are you using?

 

The requested on is 10/4/2022 and the Ship On is 10/13/2022

 

A
Rank
Userlevel 3
Badge

Hi @acumaticapm182 

You can import this generic inquiry and see the affected document 

meanwhile can you try this option 

Just tried a few options as below

  1. Changed the qty to “0” on the two open Line items

  2. After that again changed the qty to “1” which results in the update of open qty

  3. Able to create the shipment

Thanks

 

If I import this xml file, should I insert this on SO-Sales Order or should I create another generic inquiry then import this file?

 

 

 

and should I copy this Tables, Relationship and other configurations to SO-Sales Order (Generic Inquiry files) from your XML file ?

 

Manikanta Dhulipudi
Rank
Userlevel 7
Badge +12

Hi @acumaticapm182 

You can import this generic inquiry and see the affected document 

meanwhile can you try this option 

Just tried a few options as below

  1. Changed the qty to “0” on the two open Line items

  2. After that again changed the qty to “1” which results in the update of open qty

  3. Able to create the shipment

Thanks

 

If I import this xml file, should I insert this on SO-Sales Order or should I create another generic inquiry then import this file?

 

 

 

and should I copy this Tables, Relationship and other configurations to SO-Sales Order (Generic Inquiry files) from your XML file ?

 

You can import the XML file.

Thanks

Acumatica Functional Consultant /vrsn2709@gmail.com /
A
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Hi all,

 

Thanks for all idea. I will give you feedback immediately if the clients approve this method. 

 

For now, I will explain this first to them

A
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Hi 

 

Sorry for the late feedback, this issue has resolved and based on @manikantad18 method is working

 

Thanks for all your help

V
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I always met this problem too, Especially back order. My solution hold sale order and remove hold, It worked. But I still don’t understand what’s happen

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