Question

True Commerce Integration loggedoff

  • 14 February 2024
  • 9 replies
  • 48 views
T
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Userlevel 1

Is anyone else using the True Commerce EDI solution with Acumatica 23 R1?  Our integration is being logged off constantly...sometimes once per day, sometimes once or more per week.  So far, no real solution from Acumatica support.  True Commerce support says this is not an issue on their side.  Any insight is appreciated.

Thank you.

9 replies

Dana Moffat
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@ToddWhaley can you please direct message me your Customer Care Case #? 

thanks, Dana

T
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Userlevel 1

Acumatica Case ID# 339667.  Thank you.

Dana Moffat
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@ToddWhaley i have asked the customer care rep to reach out to you with the resolution.

T
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Userlevel 1

Thank you @Dana Moffat.  I appreciate your help!

 

T
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Userlevel 1

@Dana Moffat The person that reached out to me has not responded to my last email.  Can you have someone reach out to me with answers please?  Thank you.

Dana Moffat
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Userlevel 7
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Hi @ToddWhaley thank you for reaching out.  I have let the support escalation manager know of your customer care case and the problems you’ve been having.

T
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Userlevel 1

Thank you @Dana Moffat.  This is creating major issues for our operations and accounting teams.

Todd

Chris Hackett
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Userlevel 7
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Hi @ToddWhaley were you able to find a solution? Thank you!

Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
T
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Userlevel 1

We are working with Acumatica and True Commerce support currently.  So far, no resolution.  Thanks for asking.

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