Hello,
I have a SO with 22 lines that all ship at different times. I have shipped Line 1, but once I did that Acumatica ‘Completed’ the SO. My intent was to leave the SO open until all items have shipped. My questions are:
Thanks!
Best answer by mianniello80
What is your shipping rule set to for the customer/customer class? If it is set to cancel remainder that would be the cause. (You can find this column on the Details of the Sales Order)
A user also could have manually selected the Complete Order checkbox in line details, but reopening the order and unselecting the completed check box for the lines that did not ship will work.
What is your shipping rule set to for the customer/customer class? If it is set to cancel remainder that would be the cause. (You can find this column on the Details of the Sales Order)
A user also could have manually selected the Complete Order checkbox in line details, but reopening the order and unselecting the completed check box for the lines that did not ship will work.
From the looks at the screenshot, that the Shipping Rule would be set to Cancel Remainder which is why the Order closed.
Thank you. I have changed this to ‘Back Order Allowed’. Do you know if I will need to recreate this SO or if there’s a way to “uncomplete” it?
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