Question

Shipping integration tool with UPS and acumatica

  • 7 June 2023
  • 2 replies
  • 99 views

Has anyone had an issue with acumatica pulling all the info from UPS back into the shipment with the shipping integration tool?  I’ve noticed that when I get a shipment that has at least 10 boxes/packages, it won’t pull all the tracking numbers back into acumatica and the shipping cost has to be adjusted as well because its only pulling the cost of the boxes pulled back into the shipment in acumatica.  


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@andy99 - H Andy, we have a client that experienced the same issue.  I submitted a support ticket to ShipStation suppport and received this reply (my bolding):

“Thanks for reaching out to ShipStation Support. I understand you have questions about child tracking numbers for multi-package shipments. I am happy to help with that today!
 
ShipStation does not have the individual tracking information to share. We only receive the master tracking number for multi-package shipments. Because of this software limitation, ShipStation's shipment notification email will include only the master tracking number. To send the additional tracking numbers to your customers, you must do so outside of ShipStation.
 
I do see how this would be beneficial! To request a feature, you can post your idea in our Ideas forum or comment and add kudos to existing ideas. The team reviews these ideas regularly to guide our product roadmap. Let us know how a certain feature could impact your business and improve how you work, and our team will take it into consideration.”

Hope this helps!

Tom

We have recently started to use FreightPOP and are happy so far with its ease of use for LTL, VLTL, FTL, and Small Parcel 

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