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Question

Shipments/Order going to invoice without physically shipping the order

  • September 12, 2023
  • 5 replies
  • 152 views

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I have a weird issue happening, a lot of my shipments/orders are going to invoice with out actually shipping. What would be the best way to prevent or catch this issue?

5 replies

dsimmerly
Pro I
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  • Pro I
  • 117 replies
  • September 12, 2023

this does not seem possible,,, what process is run to create the invoice with no shipment ?  


dsimmerly
Pro I
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  • Pro I
  • 117 replies
  • September 12, 2023

do you have scheduled processes?

I would suggest creating case with support so they can duplicate the issue 


dsimmerly
Pro I
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  • Pro I
  • 117 replies
  • September 12, 2023

@mralyea - are the inventory or non stock items set to “require shipment”


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  • Author
  • Jr Varsity III
  • 36 replies
  • September 12, 2023

They are inventory items that require shipment

 


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  • Author
  • Jr Varsity III
  • 36 replies
  • September 12, 2023

There is a shipment created, there is just something running that moves the shipment through the confirm shipment status and directly to the invoice status.