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Serial numbers modification.

  • 15 July 2024
  • 2 replies
  • 29 views

Hello,

I have two sales orders where the serial numbers have been swapped. Both orders have already been shipped and invoiced. Is there any way to reverse or reassign the correct serial numbers to these orders?

Thank you.

2 replies

Kandy Beatty
Rank
Userlevel 7
Badge +16

Hi @KhangPham0408 

You are not going to be able to change the serial number since the order has been shipped. The only suggestion I have it to annotate it on the line as a note. 

Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
K
Rank
Userlevel 1

Hi Kandy,

Thanks so much for your suggestion!

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