We allow backorders on sales orders. There are 2 different scenarios. The first scenario is working where we ship some but not all line items (ex. ship line 1 complete, backorder line 2); the sales order goes to Back Order status, and when we are ready to ship the remaining line items, we go into Process Orders / Create Shipment, and select the sales order from the list.
The second scenario is not working where we ship a partial quantity off a sales order line item (ex. ship only 5 units out of 10). The sales order goes to Back Order status as expected, but Process Orders / Create Shipment will not list the sales order. We have to Open the sales order to make it come up on the list.
Are we doing something incorrectly?
Best answer by PatrickSchlenker90
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