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Order Stays in Back Order Status Even Though All Items Have Zero Open Quantities


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Using 2021 R2.  We have an order that was shipped in full in one shipment.  The order stays in Back Order status.  Why?

Best answer by Manikanta Dhulipudi

As for the root cause of this issue - there is a possible bug that occurred in Acumatica versions, But it is recommended to switch on Audit history for the following parameters:

1. SOLINE- OpenLine

2. SOORDER - LineCtr

 

I Faced these issues with my customer also, 

I used the below suggestion Sales order - Actions - completed order.

After enabling the following parameter raise an Issue with Acumatica if you found an issues/

Thanks

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10 replies

DConcannon
Varsity II
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  • Varsity II
  • 119 replies
  • July 28, 2022

Because one of the lines is not checked complete


rkerr58
Jr Varsity I
  • Jr Varsity I
  • 8 replies
  • July 28, 2022

That is my thought too.  Something is either open or the complete box didn’t get checked.  Is this a one-off or is it happening with multiple orders?


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  • Author
  • Jr Varsity III
  • 48 replies
  • August 1, 2022

All lines items were marked complete.  We’ve seen this with other orders as well.


Julia Lukina
Acumatica Employee
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  • Acumatica Employee
  • 48 replies
  • August 3, 2022

@brucewarrell96 , Could you please share the screenshots of the order lines (with Ordered Qty, Qty on Shipment and Open Qty) and Line Details (with filter = All Records)? (please blur customer data). However If this is not the only order with this issue - then please create a case for support.


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I have a customer with the same issue. They have had 3 orders that have stayed in backordered status even thought the SO has shipped complete and all lines are marked complete and it has been invoiced.

Opening a case now.

 


Julia Lukina
Acumatica Employee
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  • Acumatica Employee
  • 48 replies
  • September 9, 2022

@donnadeskins55 , thank you for opening case.


Manikanta Dhulipudi
Captain II
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Hi @Julia Lukina 

 

Could you please use complete order using Actions and Mark for complete.

Sales order - Actions - completed order.

If above option not works then Acumatica will update shipment flag at the DB I believe.

Thanks


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For my customer, they are able to manually mark it complete but they want to know why the system isn’t taking care of it when it appears that all the conditions are met for it to complete automatically.


Manikanta Dhulipudi
Captain II
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As for the root cause of this issue - there is a possible bug that occurred in Acumatica versions, But it is recommended to switch on Audit history for the following parameters:

1. SOLINE- OpenLine

2. SOORDER - LineCtr

 

I Faced these issues with my customer also, 

I used the below suggestion Sales order - Actions - completed order.

After enabling the following parameter raise an Issue with Acumatica if you found an issues/

Thanks


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I opened a case with Acumatica and it’s been moved to development for investigation.


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