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Not able to modift Customer ID


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  • Semi-Pro II
  • 218 replies

Hello all,

I have been trying to change the Customer IDs of the imported customer Records, but haven’t been able to. The Segmented Key has the Auto numbering uncheck.

 

Upon saving it throws the following error

and then creates a new blank customer record. Why is it not allowing me to do so?

Best answer by Laura02

Hello Harry,

Customers and vendors share the same number series in Acumatica. Is it possible the number you tried to assign to your customer, 2960, already existed in the Vendor List?

Is it possible the Customer ID 2960 was used before as a Customer and then deleted?

Laura

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7 replies

Naveen Boga
Captain II
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  • Captain II
  • 3381 replies
  • January 3, 2024

@Harry Do you have any customizations implemented for the Customers screen?

Additionally, have you tried to un-publish the customizations and verified the same?


Manikanta Dhulipudi
Captain II
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Naveen Boga wrote:

@Harry Do you have any customizations implemented for the Customers screen?

Additionally, have you tried to un-publish the customizations and verified the same?

 

Please review @Naveen Boga suggestions and also verify if this ID has been used any where in the system like vendors.

Try to unpublish the cusotmization and verify the change ID.

Also follow below suggestions 

This is a very common error for Acumatica. 

Usually this happens for a few reasons:

  1. another user is trying to change something on that record. 
  2. That record is open on another /Mutliple tab.
  3. A user tried to do the same action twice. 

Try to clear your cache and close all tabs and update the record again.


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  • Author
  • Semi-Pro II
  • 218 replies
  • January 3, 2024
Naveen Boga wrote:

@Harry Do you have any customizations implemented for the Customers screen?

Additionally, have you tried to un-publish the customizations and verified the same?

I already checked this, I am able to change the IDs in the Sandbox environment but not in the production.


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  • Author
  • Semi-Pro II
  • 218 replies
  • January 3, 2024
manikantad18 wrote:
Naveen Boga wrote:

@Harry Do you have any customizations implemented for the Customers screen?

Additionally, have you tried to un-publish the customizations and verified the same?

 

Please review @Naveen Boga suggestions and also verify if this ID has been used any where in the system like vendors.

Try to unpublish the cusotmization and verify the change ID.

Also follow below suggestions 

This is a very common error for Acumatica. 

Usually this happens for a few reasons:

  1. another user is trying to change something on that record. 
  2. That record is open on another /Mutliple tab.
  3. A user tried to do the same action twice. 

Try to clear your cache and close all tabs and update the record again.

I followed all the above steps as you mentioned. Still not able to do so.


Chris Hackett
Community Manager
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  • Acumatica Community Manager
  • 2640 replies
  • March 11, 2024

Hi @Harry were you able to find a solution? Thank you!


Laura02
Captain II
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  • Captain II
  • 3135 replies
  • Answer
  • March 11, 2024

Hello Harry,

Customers and vendors share the same number series in Acumatica. Is it possible the number you tried to assign to your customer, 2960, already existed in the Vendor List?

Is it possible the Customer ID 2960 was used before as a Customer and then deleted?

Laura


Naveen Boga
Captain II
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  • Captain II
  • 3381 replies
  • March 12, 2024
Harry wrote:
manikantad18 wrote:
Naveen Boga wrote:

@Harry Do you have any customizations implemented for the Customers screen?

Additionally, have you tried to un-publish the customizations and verified the same?

 

Please review @Naveen Boga suggestions and also verify if this ID has been used any where in the system like vendors.

Try to unpublish the cusotmization and verify the change ID.

Also follow below suggestions 

This is a very common error for Acumatica. 

Usually this happens for a few reasons:

  1. another user is trying to change something on that record. 
  2. That record is open on another /Mutliple tab.
  3. A user tried to do the same action twice. 

Try to clear your cache and close all tabs and update the record again.

I followed all the above steps as you mentioned. Still not able to do so.

@Harry  Strange!! Can you please check what Laura suggested and confirm.


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