We recently came across an error when working in the Orders module. We have a Pop-Up note active for Customer A. When we create an SO order for Customer A, the Pop-Up note appears, passing along vital information. We also have a Pop-Up note configured for an Inventory ID - #5000.

When Customer A is purchasing Inventory ID #5000, it attempts to pull up and show both Pop-Up notes simultaneously. This is giving an “error”, which keeps the user from viewing either note. Is there a way to have both notes show?

The scenario more specifically this occurs with, is when you are converting a Quote to an SO using the “Copy Order” button.